March 2022

Name of product: Fitbit Recalls Ionic Smartwatches

This recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray.

For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch.

Hazard: Posing a burn hazard

The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.

Remedy: Stop use and return

Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.

Consumer Contact:
Website: https://help.fitbit.com/ionic
Phone: (888) 925-1764